Project West Media Project West Media Project West Media

Privacy Policy

Project West Media
116 S. Catalina Ave, Suite 106
Redondo Beach, CA 90277
(424) 350-0290

Effective Date: 1/1/2025
Last Updated: 7/1/2025

1. Introduction

Project West Media (“PWM,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our marketing campaigns and contact center operations.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information, including but not limited to:

Name, email address, phone number, and mailing address
Business information and job title
Demographic information for targeted marketing campaigns
Communication preferences and language preferences
Payment and billing information for our services

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

IP address and browser type
Device information and operating system
Pages visited and time spent on our website
Referring website addresses
Cookies and similar tracking technologies

2.3 Campaign and Contact Center Data

Through our LeadBreeze contact center and marketing campaigns, we may collect:

Call recordings and transcripts (with appropriate consent)
Text messages and social media communications
SMS/text messaging opt-in data and consent information
Lead qualification and screening information
Appointment and scheduling data
Campaign response and conversion metrics

3. How We Use Your Information

3.1 Service Delivery

Provide website development, marketing, and digital services
Manage and execute advertising campaigns
Operate our bilingual contact center services
Process payments and manage client accounts

3.2 Communication

Respond to inquiries and provide customer support
Send service-related notifications and updates
Provide multilingual support in English and Spanish
Conduct follow-up communications as part of our services

3.3 Marketing and Analytics

Analyze campaign performance and ROI metrics
Improve our services and website functionality
Conduct market research and demographic analysis
Personalize content and recommendations

3.4 Legal and Compliance

Comply with applicable laws and regulations
Protect our rights and prevent fraud
Respond to legal requests and court orders

4. Information Sharing and Disclosure

4.1 Client Services

We may share information as necessary to provide our services:

With clients for whom we manage campaigns or leads
With third-party service providers and contractors
For website hosting, payment processing, and technical support

Important Note on Mobile/Phone Numbers: No phone/mobile number information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4.2 Legal Requirements

We may disclose information when required by law or to:

Comply with legal process or government requests
Protect our rights, property, or safety
Prevent fraud or illegal activities
Enforce our terms of service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain personal information for as long as necessary to:

Provide our services and fulfill contractual obligations
Comply with legal and regulatory requirements
Resolve disputes and enforce our agreements
For campaign analysis and performance measurement

Call recordings and campaign data are typically retained for quality assurance and compliance purposes as specified in client agreements.

6. Your Privacy Rights

6.1 California Residents (CCPA)

If you are a California resident, you have the right to:

Know what personal information we collect and how it’s used
Request deletion of your personal information
Opt-out of the sale of personal information
Non-discrimination for exercising your privacy rights

6.2 General Rights

Regardless of location, you may:

Access and update your personal information
Opt-out of marketing communications
Request information about our data practices
File complaints with relevant authorities

7. Cookies and Tracking Technologies

7.1 Types of Cookies

We use various types of cookies:

Essential cookies for website functionality
Analytics cookies to understand usage patterns
Marketing cookies for targeted advertising
Social media cookies for content sharing

7.2 Managing Cookies

You can control cookies through your browser settings, though this may affect website functionality. We may also use:

Google Analytics for website performance
Social media pixels (Facebook, LinkedIn, etc.)
Campaign tracking and conversion pixels

8. Third-Party Services

Our website and services may integrate with third-party platforms:

WordPress and hosting providers
Payment processors (Stripe, etc.)
Email marketing platforms (MailChimp)
Social media platforms
Google Maps and other APIs

These third parties have their own privacy policies that govern their use of your information.

9. International Data Transfers

As a U.S.-based company serving diverse communities, we may transfer data internationally. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

10. Data Security

We implement appropriate technical and organizational measures to protect your information:

SSL encryption for data transmission
Secure hosting and server configurations
Access controls and employee training
Regular security assessments and updates

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

12. Bilingual Services and Cultural Considerations

As a bilingual agency serving Latino and underserved communities, we:

Provide privacy notices in both English and Spanish upon request
Respect cultural privacy expectations and preferences
Train our multilingual staff on privacy best practices
Ensure culturally appropriate communication methods

13. Contact Center and SMS/Text Messaging Practices

For our LeadBreeze contact center operations:

Call recordings are made with appropriate consent disclosures
Bilingual staff are trained on privacy and confidentiality
Lead data is protected with appropriate security measures
Client data is segregated and access-controlled

13.1 SMS/Text Messaging Compliance

For our text messaging services:

We obtain proper opt-in consent before sending text messages
Text messaging originator opt-in data and consent information is never shared with third parties
Mobile/phone numbers are not shared with third parties/affiliates for marketing/promotional purposes
Users can opt-out of text messages at any time by replying “STOP”
We comply with 10DLC (10-Digit Long Code) registration and compliance requirements

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

Posting the updated policy on our website
Sending email notifications to clients
Updating the “Last Updated” date above

15. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, contact us:

Project West Media
116 S. Catalina Ave, Suite 106
Redondo Beach, CA 90277
Phone: (424) 350-0290
Email: info@projectwestmedia.com

For privacy-related inquiries, please include “Privacy Request” in the subject line and specify the nature of your request.

This Privacy Policy is designed to comply with applicable privacy laws including CCPA, and industry best practices. We recommend regular review and updates based on evolving legal requirements and business practices.